Shipping policy

Shipping Policy

Delivery

Once your order has been placed, it will be handed to our courier partner for delivery. You will receive a tracking notification once your order is on its way.

Estimated delivery times:

Estimated Delivery Times
- Kenya (Nairobi & major towns): 2–4 business days
- Kenya (other regions): 4–7 business days
- East Africa (Uganda, Tanzania, Rwanda): 5–10 business days
- Rest of Africa & International: 10–21 business days
Orders are processed within 1–2 business days. Delivery times are estimates and may vary depending on your location and courier.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, you'll receive a tracking number via email/SMS so you can follow its journey to you.

Delays

While we do our best to meet estimated timelines, factors like customs clearance (for international orders), high demand during drops, or courier delays may occasionally extend delivery times. We appreciate your patience and will keep you updated if any delays occur.